If the eBike is having an issue but is still functioning, (example: dead battery but can be pedaled manually) you should immediately return the eBike to the appropriate HADCO eBike Lending Library location. If another eBike is available and not reserved, you may check out another eBike and restart your ride time.
If the eBike is not functioning and you cannot return it to your Library location, please properly lock the eBike and contact HADCO to report the issue. The HADCO representative will ask you for details about the malfunction, when it started happening, and where the eBike is located. It is your responsibility to arrange a ride back home as HADCO staff are unable to provide rides to non-staff members; this is because of our automobile insurance guidelines.